1. Business Information
Business Name: S & S Transport Solutions PTY Limited
ABN: 75 679 293 308
Business Address: 15 huffnell rd
Deanside
3336
Victoria
Contact Details:
Phone: 0406673704
Email: info@sstruckautos.com
2. Refund & Exchange Policy
We want you to be fully satisfied with your purchase. If you are not happy with a product received from S & S Transport Solutions PTY Limited, you may request a refund, return, or exchange under the conditions below.
Eligibility for Refund or Exchange
You may request a refund or exchange if:
The product is defective or damaged on arrival.
The product received is incorrect compared to what was ordered.
The product does not match its online description.
All refund or exchange requests must be made within 7 to 10 days from the date of delivery.
Condition of Returned Goods
Returned products must be:
In original condition
Unused and uninstalled (for auto parts)
In original packaging wherever possible
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed back to the original payment method.
Refund processing time:7 to 10 Business days.
4. Order Cancellation Policy
A cardholder may cancel an order before dispatch by contacting us immediately at:
Email: info@sstruckautos.com
Phone: 0406673704
If the order has already been shipped, a cancellation will be treated as a normal return and the customer must return the item.
5. Delivery Timeframe
We aim to dispatch all orders within 7 to 10 Business days.
Estimated delivery times:
Australia Metro: 7 to 10 Business days
Regional Areas: 10 to 14 Business days
Delivery times may vary depending on courier delays and location.
6. Australian Export Restrictions
We comply with all Australian export control regulations.
Some products may not be shipped outside Australia due to legal restrictions.
If an export restriction applies, customers will be notified during checkout.
7. Privacy & Personal Information Handling
We respect your privacy and comply with Australian privacy laws.
Your personal information will be used only for:
Processing orders
Shipping products
Customer support
Fraud prevention
We do not share, sell, or distribute customer data to third parties except where required by law or payment gateways.
For more details, please read our Privacy Policy.
8. Security Measures for Cardholder Data
We do not store credit card details on our servers.
All payments are securely processed through PCI-DSS compliant payment gateways.
We use SSL encryption to protect all data transmitted between your browser and our website.
